What happens if I have forgotten my username and password?
If you have forgotten your password, simply click on the 'Forgotten password' link just below the login section of the website, when there you will be prompted to enter your email address. Following this, an email will be sent to your email address confirming your login id username and your password.
If you have forgotten your username please contact the Customer Management Team Helpline and they will be able to assist you. All of our contact details are on the 'Contact Us' page.
How do I confirm my age?
TopTheLotto is responsible for ensuring that you are over 18 years of age. Depositing into your account using a credit card is the quickest way of confirming your age to us as credit cards are only issued to people who are over 18.
Please see the link at the bottom of our Homepage, 'Age Verification Policy' to see an explanation of ways in which you can prove you are over 18.
What are the minimum and maximum stakes?
Each game has its own minimum and maximum stakes. Please familarise yourself with these stakes before commencing play.
Where can I see a summary of my transactions?
You can see all of your bets, deposits and withdrawals by going to 'My Account' and selecting 'Statement' from the menu on the right of the screen.
Can anyone place a bet?
Yes, anyone who has an account on ToptheLot.com and is over the minimum legal age of 18 can place a bet as long as they have read, understood and agreed to the Term's and Conditions of the website.
What happens if I win a prize?
All prizes with the exception of cash prizes, will be despatched within 7 days. All cash prizes will be credited to your account within 48hours. This can then be withdrawn from your account by requesting a withdrawal.
Winning the Bonus Prizes?
There is currently 11 differen bonus prizes which can be won (From 05/12/2016 10:15pm).
How do I fund my account?
Once you are logged in to your TopTheLot account, click on 'Deposit' within 'My Account' menu on the right of the screen. Simply select one of the possible deposit methods and proceed by entering the amount you wish to deposit and inputting your credit/debit card details. Once you have made one deposit by card, our system will automatically store these details for you ready for the next time you wish to make a deposit. You may be asked for some additional information, for example the CVV2 number and you will also be taken through to the secure 3D authorisation link.
If depositing by cheque you can opt to inform us that you will be sending a cheque prior to sending it. You should include your name, username and postcode in all cases on the reverse of your cheque. If you fail to do this then processing of your cheque once received may take longer than anticipated. Once your cheque has cleared, one of the customer management team will notify you that the amount has been credited to your account.
If you prefer to make a payment by Bank Transfer, then please contact us to let us know, itis imperative that when asking your bank to make this payment that you use the reference 'TTL' followed by your username.
Will my details be safe with TopTheLot.com?
Yes, we use the latest data encryption technology and we meet all of the banking industries strict security requirements. All of your personal information will be kept in the strictest confidence and your personal details will not be shared with any third party outside of Sovereign Group UK Ltd.
How do I withdraw funds?
Once you are logged in select 'My Profile' and select the 'Withdraw funds' option from the menu on the right of the screen. Your balance available to be withdrawn will be shown here. Simply select 'Withdraw' again and select the payment method you wish to return funds to and the enter the amount you wish to withdraw. If you deposited funds by cheque then you must request a cheque withdrawal and allow 3 working days for the cheque to be received by you. Credit and debit card refunds will show up on your statement within 4 working days. The minimum withdrawal is £10.00
What is 'Self Imposed funds limit'?
Self imposed funds limit is when you can limit the amount you want to deposit, whether it is daily, weekly or monthly. Transfer limits start from the moment they are set and can be run for the time you choose.
For example, if you set your self imposed limit at £500 for one week on a Saturday morning, your deposits will be monitored from that point and you will be prevented from depositing more than £500 until the following Saturday morning. The transfer limit will then be re-set for the following week, day or month.
To set a Self Imposed limit go to 'Self exclusion and Limits' on 'My Account' Section and you will find this option.
What is Self Exclusion?
Should you feel you need to take a break from gambling, we provide a self-exclusion facility. Self-exclusion means that your TopTheLot account will remain closed for a period of six months or five years, depending on your choice and will not be reactivated under any circumstances during this period. This is different from asking us to close your account because in the case of self-exclusion you are unable to reinstate your account, and written confimation is needed to reinstate it after the selected period.
To self-exclude go to 'Self Exclusion and Limits' on 'My Account' section and you will find this option.
You can also opt to 'Time Out' for any period within aany period between 24 hours and 42 days. During this period you are unable to reinstate your account, however after the selected time out period your account will be automatically reinstated.
How do I reinstate a closed account?
To reinstate a closed account simply contact us either by emailing us at email@example.com or on 01359 221169 to speak to one of our friendly operators. Please remember T and C's regarding re-opening a players acocunt in previously self excluded.
What happens if I see an error message?
If you see an error message and are not sure what it means or you experience any difficulties at all, please do not hesitate to contact our customer management team using the details on the 'Contact Us' page.
What happens if I need to inform you of a change of name or address?
Should you need to change any of your personal details simply go to 'My Profile' on the 'My Account' section.
What happens to my funds in the event of insolvency?
In the Unlikely event that TopTheLotto.com (or other groups within Sovereign Group (UK) LTD) becomes subject to insolvency proceedings, then customer funds will not be made available to administrators/liquidators and the money will be made available to withdraw from the players account. The bank has confirmed Customer funds are kept in accounts seperate from business accounts; and arrangements have been made to ensure assets in the customers accounts are protected and will be distributed to the customers in the even of insolvency. This level of protection of customer funds meets the UK Gambling Commissions to a medium level of protection set out on its customer funds rating system on their website.
How can I contact you?
Our full contact details can be found on the 'Contact Us' page.
Casino Frequently Asked Questions
Where is the Casino based?
TopTheLot.com uses Medialive casino who are based and licenced in Malta. Please note - Our Live Casino Games operate under a European Casino Licence by the Maltese lotteries and gaming authority. Licence No: LGA/CL4/241/2007
The UK Gambling Commission Licence, established under UK applicable law, released to Medialive Casino Ltd the Remote Operating Licence 000-038874-R-319928-001
TopTheLot.com is licenced and regulated by the UK Gambling Commission. Licence No: 25951.
How do I fund my account?
You must fund your TopTheLot Main wallet if you wish to play on the LIVE Casino. This can be done simply by going to 'My Account' and clicking on 'Add Funds'.