Promoting responsible gambling and promoting the awareness of problem gambling is very important to us and we believe it is our responsibility to our customers to promote the negative social and financial effects that problem gambling can have.
A Transfer fund limit is available for you to set Daily, Weekly or Monthly to help you control the amount you deposit in to your account. This can be set within your "Self Exclusion & Limits" section in "My account", once you are a registered customer on the site. Limits can of course be altered once the first one has expired.
We truly want your gaming experience on TopTheLotto.com to be enjoyable but at the same time we want any customers who may have a gambling concern, to have the relevant support to hand and feel they have been made fully aware of the organisations that are available to help with problem gambling.
In order to help with gambling responsibly, TopTheLotto.com has introduced some features within customers' account settings, enabling them to set limits to the amount they can deposit on a daily, weekly or monthly basis, as well as a self-exclusion option.
Links to helpful organisations are listed further down this page.
Whilst the majority of our customers gamble within their means for some it can be more difficult. In order to maintain control of your gambling habits we would like you to bear in mind the following points:
Gambling should be done in moderation and undertaken as a form of leisure not as a genuine way of making money
- Avoid chasing losses
- Only gamble when you can cover the losses
- Keep track of the time you spend gambling
- Always monitor the amount of money you spend
If you need help, use the transfer limit tools to help you control the amount you can deposit
If you need to talk to someone about any concerns you may have with your gambling, please contact one of the organisations which we have detailed further down the page.
It is important that should you feel that you need to take a break from gambling, that you do so, therefore TopTheLotto.com has provided a facility for you to exclude yourself from participating for a period of six months or five years. This is not the same as closing your account, whereby you can reinstate it at any time.
Self-exclusion means that you are asking us to close your account for six months or five years and under no circumstances will we reinstate it until the expiration date of the exclusion. Once the six month or five year period is up, then a written request from you will be required to reinstate your account.
How do I self - exclude myself on TOPTHELOT.com?
To use our self-exclusion facility, please call our custoemr services on 01359 221 169 or send a simple email to firstname.lastname@example.org with details of the account you have with topthelot.com and the period that you wish the self-exclusion to apply. if a set period is notgiven we will self exclude you for the minimum 6 months.
You may self-exclude by using the autoservice on the website by logging in then going to ‘My Account’ and "self exclusion". then simply complete the section you wish to complete. Then please close any open browsers You will be notified by email when your self-exclusion has been implemented.
It is worth considering contacting all of the gambling companies with whom you have any gambling accounts if you are considering self exclusion and ask them to exclude you too.
Can I re-activate my account or open a new account whilst within the self-exclusion period?
Accounts that have been self-excluded can not be reactivated under any circumstances until the expiry of the self-exclusion period. Player will then need to contact a member of team to re-activate the account.
topthelot.com takes self exclusion very seriously. When a player has selfecluded they have made a commitment not to engage in activity on the website. You must not attempt to re-open any existing account(s) or try to open any new accounts.
I would like to re-activate my account after the self-exclusion period...
After the end of the period, customers may reopen and start gambling by calling our support team. the re opening of a account will take up to a 24-hours after custoemr has requested to re open the acocunt .
Organisations who can offer support gambling problems and give you advice
To speak with someone who can give you advice and support, please contact one of the organisations below:
GamCare - This is the leading authority and they offer counselling, advice and practical help in addressing the social impact of gambling in the UK. Their website can be accessed at: www.gamcare.org.uk. The confidential helpline number is: 0845 6000 133.
Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and help other compulsive gamblers do the same. Their website is www.gamblersanonymous.org.uk
Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Members of the Gambling Therapy Team operate from locations both within the UK and Internationally. Their site can be accessed at: www.gamblingtherapy.org
Gambleaware - provides some useful information on gambling related problems. Their website is www.gambleaware.co.uk
IT SHOULD BE NOTED THAT ANY PERSONS UNDER THE AGE OF 18 FOUND TO BE USING, OR ATTEMPTING TO USE TOPTHELOT.COM, WILL HAVE ANY WINNINGS FORFEITED AND THEY WILL BE REPORTED TO THE RELEVANT AUTHORITIES.
Sovereign Group UK Ltd takes its responsibilities in this regard very seriously. It goes without saying that it is ILLEGAL for anyone under the age of 18 to open an account or to gamble on TopTheLot.com.
We will always carry out age verification checks on any customers who use payment options which are available to under 18's. We also reserve the right to perform random age verification checks on customers using other forms of funding mechanisms.
Sovereign Group UK Ltd encourages its customers to prevent minors from accessing gambling websites.
To help you acheive this, there are many filtering solutions available, allowing parents to stipulate the access that minors have to the internet based on the chosen criteria that you enter. One of the options available is to prevent children from accessing gambling websites. Filtering solutions are able to detect that the 'pages' on our site contain gambling content and will block access to our site.
ICRA (the Internet Content Rating Association) are part of the Family Online Safety Institute, and provide general information and advice about internet safety. They can be Visited at: www.fosi.org.
Three of the sites you might like to consider for filtering solutions are: